FreshNeck - How it works

How It Works

Share Your Style
VARIETY

Fill out the style profile and your personal stylist will add selections to your online closet.
Choose What Ships
AFFORDABLE

Explore our collection of top designers to add more styles to your online closet.
Wear
CONVENIENT

Wear everything as often as you like, for as long as you like. No late fees, ever.
Return & Repeat
CONVENIENT

Return your items in our pre-paid bag. Drop in any USPS mailbox or location. Love something? Buy it at the member discount price.

CHOOSE. You pick what ships! Your personal stylist will fill your
online closet with selections from top designers. Edit your closet to swap
least favorites for new picks. Then, browse the collection and add your
own selections too. Your FreshBox will ship within 1-2 business days.

WEAR. Tie it on! Wear everything in your FreshBox as often as you like,
as long as you like. Mix it up!

EXCHANGE. Ready for something new? Place items in the pre-paid bag
included with your FreshBox and drop it in the mail. The next items in
your closet will ship.*
*Members in Gold and Platinum will receive 1
exchange per month. Members in Unlimited will enjoy unlimited
exchanges.

Fill out the stylist profile and your personal stylist will fill
your online closet with customized selections. Edit your closet to swap
your least favorites and new selections will replace them Hate to shop -
stop here!
You can also click on "The Collection" to start browsing, and add
your own selections to your online closet.

You can change the prefernce order of your closet at any time.
The top available items will be shipped to you. An email confirmation will be
sent when your Freshbox has shipped!

After your closet is filled (with stylist picks and/or personal
picks), your FreshBox will ship within 1-2 business days. Packages are
shipped USPS and a confirmation with tracking will be sent to you via
email. We ship from Mineola, New York. Depending on your location, you
should receive your FreshBox within 2-5 business days.

You are able to reserve 1 item that is currently available for up to
1 week (4 item members have 2 reserves available). We will hold your
reserve item for up to 7 days awaiting your return. Your reserve item will
be included in your next FreshBox.

It Depends on the Plan you’ve selected.
Gold and Platinum Members must exchange all items at the same time. Any item not received with the exchange will be charged as a purchase.

Unlimited Members can exchange everything or just 1 item. However, you
receive 1 pre-paid return bag in every FreshBox, so you will not be able to
exchange again until you receive your next shipment and are eligible for
another exchange.

For as long as you like! Love them, live in them, take them out on
the town! Your membership is billed monthly, with NO LATE FEES, EVER!

Place the items in the pre-paid return bag. Simply drop it in any
blue USPS mailbox, leave it in your mailbox at home or work, give it to
your postal carrier, or drop it off at any USPS location. It's that easy!

Gold and Platinum Members receive 1 Exchange Per Month.
Unlimited Members enjoy Unlimited Exchanges.

We take great care to inspect, clean, sanitize and steam all of our
items so they arrive in like-new condition. Dry-Cleaning and Repairs are
performed as required by professional tie care specialists.

We understand that these items are being worn and can incur minimal
wear and tear, for which we absorb the cost of routine cleaning and
repairs. However, in event of significant damage beyond repair, or loss of
the item, the fee is the member discount price of the item. If the item is
never returned, the fee is double the full retail amount of the item.

Members are automatically billed and renewed on a monthly
basis. Memberships are billed to the payment method on file on the same day
of each month.

All cancelation requests must be made by emailing us the request.

Simply click on "Contact Us" or email hello@freshneck.com to request a
cancelation. All items must be received and returned for a cancelation to
take effect. If we do not receive your items by the requested cancelation
date, we will charge you the current price to purchase the items at the
member discount price.

Simply send us an email at hello@freshneck or through "Contact Us"
and we will email a replacement label immediately.

Start Your Dream Closet

How it works

How It Works

Share Your StyleVARIETY

Choose What ShipsAFFORDABLE

WearCONVENIENT

Return & RepeatCONVENIENT

Access Your Endless Tie Collection

Share Your Style
VARIETY

Choose What Ships
AFFORDABLE

Wear
CONVENIENT

Return & Repeat
CONVENIENT

Access Your Endless
Tie Collection